Customized | Canvas Beverage Bag

1. Production time varies depending on the product. The delivery schedule provided by our customer support or sales representative will take priority. If you have a strict deadline, please consult with us in advance.

2. If you require rush production, please contact us beforehand. Additional expedited service fees will apply if rush handling is available.

3. If design changes are requested after final confirmation (proof approval), the lead time will be recalculated from the new confirmation date.

1. Sample fees differ depending on the product. Please check our official website or contact customer support for details.

2. For certain products, we offer one free digital sample (photo proof) for orders of 100 pcs or more with the same design. If you require a physical sample, shipping costs will be charged separately.

3. Depending on the product, additional costs for molds, printing plates, or prototype production may be required.

1. As custom-made products cannot be resold, they are non-returnable and non-exchangeable. Please review all order details carefully before purchase. Once your order is confirmed, production costs will be incurred, and full refunds cannot be issued.

2. Orders under 5 pcs are treated as samples. Therefore, returns or exchanges due to personal preferences (e.g., “different from my image,” “slight color variation”) cannot be accepted. (Excluding defective or damaged items.)

3. If there are defects, shortages, or issues with your order, you must contact us within 7 days of receiving the product. Claims made after 7 days may not be eligible. Our team will review the situation and determine whether a return or exchange is applicable.

4. If you have specific requirements or special requests regarding the product, please contact customer support before placing your order. If clear inspection requests are not provided in advance, returns/exchanges cannot be accepted for reasons such as: “different from my expectations,” “color differs from display,” or “material not as preferred.” However, returns/exchanges are accepted for actual defects such as damage, paint peeling, or unusable condition.

1. If you are particular about colors or placing a large-volume order, we strongly recommend ordering a sample for color checking in advance. If printing proceeds without prior consultation, returns or exchanges due to color differences cannot be accepted.

2. Printing (CMYK) and monitor display (RGB) have different color gamuts. Printed colors tend to appear darker than what is shown on screen.

3. Color perception varies depending on monitor type, settings, and individual differences.

4. Even with the same design, colors may vary depending on the material used.

5. Color differences may also occur depending on the maintenance condition of the printer, even with the same model.

6.. If color matching is required, please contact customer support in advance. Color proofing takes time and cannot be rushed. The first color adjustment is free of charge; additional revisions will incur extra fees depending on the complexity.

7. Special colors such as aqua green, coral orange, and lavender are particularly prone to differences between monitor display and printed output. The final color may also vary depending on the printing material. Please note that on-screen colors cannot be directly compared to the finished product. If you are concerned about color accuracy, we recommend requesting a trial print (color proof). If no proof is requested, returns/exchanges due to color differences will not be accepted.

[Color Proofing Process Example]

① Trial printing (color proof) is carried out.

② If color differences are found, the first adjustment must be made by the customer (data correction).

③ From the second revision onwards, additional costs may apply depending on the difficulty.

④ Once the final check is approved, mass production will begin.

1. The submitted data size will be used directly as the print size. Unless specifically requested, we will not adjust the size.

2. Please provide specific instructions for your preferred font, layout, style, and overall look. Up to two design or editing revisions are free of charge. From the third revision onwards, additional design fees will apply depending on the content. If you request a complete image replacement after the initial design has been created, it will be treated as a new design order and incur extra costs.

3. While we strive to provide the best possible service, we may decline an order or service request in the following cases:

• Requests exceed our production capabilities or service scope.

• Excessive repeated changes make smooth communication difficult.

• Submitted data does not meet our production standards.

• Multiple revisions are requested without payment of applicable design fees.

• Any other cases where we determine that fulfilling the request would disrupt operations or compromise reliability.